yes55 Privacy Policy

yes55 ("we," "us," or "the Platform") is the data controller responsible for the personal information collected through the yes55 platform accessible at yes55.app. By using yes55, you acknowledge that your personal data will be processed in accordance with this Privacy Policy. If you have questions about how your data is handled, please contact us at: [email protected] (plain text — not a clickable link).

2.1 Registration Data. When you create a yes55 account, we collect: your full legal name, Pakistani mobile number, date of birth, and account password (stored in hashed form only). This information is mandatory to create and maintain your account.

2.2 Identity Verification Data. Where required for Know Your Customer (KYC) or Anti-Money Laundering (AML) compliance, we may collect copies of government-issued identification (such as CNIC or passport), proof of address, and proof of payment method ownership. This data is processed securely and retained only for the period required by applicable regulations.

2.3 Transaction Data. yes55 collects records of all deposits, withdrawals, bets, and game activity associated with your account. This includes timestamps, amounts in PKR, payment method identifiers (e.g., JazzCash account reference or bank account number ending), and transaction outcomes.

2.4 Technical Data. We automatically collect certain technical information when you access yes55, including your IP address, device type, operating system, browser type, screen resolution, and session duration. This data is collected to ensure platform security, detect fraud, and improve the user experience for Pakistani mobile users.

2.5 Communications Data. If you contact yes55 customer support via live chat or email, we retain records of that correspondence including message content, timestamps, and resolution details. This helps us maintain service quality and respond to repeat or escalated issues.

2.6 Responsible Gaming Data. Where you make use of responsible gaming tools — including deposit limits, self-exclusion requests, or cool-off periods — yes55 records these settings and their activation history. This data is used to enforce your chosen restrictions and cannot be used to market additional products to you during any active restriction period.

yes55 uses your personal data for the following purposes:

(a) Account Management: To create, maintain, verify, and administer your yes55 account;
(b) Service Delivery: To process bets, casino game rounds, deposits, and withdrawals in PKR;
(c) Regulatory Compliance: To fulfil KYC, AML, and responsible gaming obligations under applicable international gaming standards;
(d) Fraud Prevention: To detect, investigate, and prevent fraudulent activity, collusion, money laundering, and other prohibited conduct;
(e) Customer Support: To respond to queries, complaints, and requests submitted to the yes55 support team;
(f) Platform Improvement: To analyse usage patterns, fix technical issues, and optimise the platform experience for Pakistani mobile users;
(g) Communications: To send account-related notifications including deposit confirmations, withdrawal updates, security alerts, and promotional communications where you have not opted out.

yes55 processes your personal data on the following legal bases:

Contract Performance: Processing necessary to deliver the services described in the yes55 Terms & Conditions, including account management and transaction processing.

Legal Obligation: Processing required to comply with applicable anti-money laundering legislation, gaming regulations, and tax reporting obligations.

Legitimate Interests: Processing for fraud detection, platform security, and service improvement where these interests are not overridden by your fundamental privacy rights.

Consent: Where we rely on your consent — for example, to send marketing communications — you may withdraw that consent at any time by contacting yes55 support or using the unsubscribe mechanism in our communications.

yes55 does not sell your personal data. We may share your data with the following categories of recipients only where necessary and under appropriate data protection agreements:

Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency processing services, solely for the purpose of executing your requested financial transactions.

Game Providers: Where you play games from third-party providers (such as Evolution, Pragmatic Play, or Playtech), limited session and transaction data is shared with those providers to operate the game and calculate outcomes.

Regulatory and Law Enforcement Bodies: yes55 will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or as necessary to protect the rights and safety of yes55 and its users.

Service Providers: Trusted third-party service providers who assist in operating yes55, including cloud hosting, analytics, and customer support platforms. These providers process data strictly on our instructions and are bound by confidentiality obligations.

yes55 does not store complete payment credentials on its own infrastructure. When you deposit via JazzCash or Easypaisa, the transaction is processed directly through the respective payment provider's secure API. For bank transfers, yes55 retains only the reference number and transaction amount necessary for reconciliation. Any payment data held by yes55 is encrypted at rest and access is restricted to authorised personnel only on a need-to-know basis.

yes55 retains your personal data for the period your account remains active and for a minimum of five (5) years following account closure, in accordance with standard AML and gaming regulatory retention requirements. Transaction records are retained for the same minimum period. Where data is no longer required for any purpose — legal, regulatory, or operational — it is securely deleted or anonymised.

Responsible gaming records, including self-exclusion history, are retained for extended periods to prevent circumvention of exclusion measures through re-registration.

yes55 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include TLS encryption in transit, encrypted storage of sensitive data at rest, access controls based on the principle of least privilege, regular security assessments, and two-factor authentication options for user accounts.

Notwithstanding these measures, no online system is completely immune to security risk. You are responsible for maintaining the confidentiality of your yes55 login credentials and for notifying yes55 promptly if you suspect any unauthorised account access.

yes55 uses cookies and similar technologies to maintain your session state, remember preferences, and collect anonymous usage analytics. The following categories of cookies are used:

Essential Cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled without impairing your ability to use yes55.

Analytics Cookies: Used to understand how users interact with yes55 — which pages are visited most frequently, average session durations, and technical performance data. This data is anonymised and aggregated. yes55 does not use third-party advertising networks or behavioural tracking cookies.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect your experience on the Platform.

Subject to applicable law, you have the following rights in relation to your personal data held by yes55:

(a) Access: The right to request a copy of the personal data yes55 holds about you;
(b) Rectification: The right to request correction of inaccurate or incomplete personal data;
(c) Erasure: The right to request deletion of your personal data, subject to legal and regulatory retention obligations;
(d) Restriction: The right to request that yes55 restrict processing of your data in certain circumstances;
(e) Objection: The right to object to processing based on legitimate interests;
(f) Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.

To exercise any of these rights, please contact the yes55 support team at [email protected]. We will respond within a reasonable timeframe and in any event within 30 days of receiving your request.

yes55 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If yes55 becomes aware that personal data has been submitted by a minor, the relevant account will be immediately suspended and the data deleted. Parents and guardians who believe a minor has registered on yes55 should contact us immediately at [email protected].

yes55 reserves the right to update this Privacy Policy at any time. Material changes will be communicated via a notice on the Platform or by notification to your registered contact details. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of yes55 following notification of changes constitutes your acceptance of the revised Policy.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by yes55, please contact our support team. Contact details are provided below as plain text only — do not attempt to use these as clickable links:

Email: [email protected]
Live Chat: Available 24/7 through the yes55 Platform